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Interpersonal & Communication Skills

Interpersonal & Communication Skills

Price :Rs : 10000 Rs

For professionals in the human services field, one of the primary “tools of the trade” is the ability to relate to and communicate with co-workers and people.  This course explores human communication.  The focus is for students to become aware of their present ways of communicating and to build on the communication skills they have already established.  The goal is to enable students to become more successful in communicating with others by examining the cognitive activities that shape communication, exploring the elements and process of communication, becoming aware of the dynamics of relational communication and practicing the skills of effective communication.  Experiential and reflective learning are used to assist learning.

A First Look at Interpersonal Relationships

  • Why we communicate
  • The process of communication
  • Communication principals
  • Nature of interpersonal communication
  • Communicating about relationships
  • Communication competence
  • The power of non verbal communication

Communication and the Self

  • Communication and self-concept
  • Communication as Identity Management
  •  Impact of diversity on communication and self-concept

The Perception

  • The Perception process
  • Influences of perception
  • Accuracy & inaccuracy of perception

Emotions: Thinking, Feeling and Acting

  • What are emotions?
  • Types of emotions
  • Influences on Emotional expression
  • Guidelines for expressing emotions
  • Managing difficult emotions


  •    What is defensiveness and causes
  • Types of defensiveness
  • Minimizing defensive reactions from others
  • Responding to others non-defensively

Managing Conflict

  • What is Conflict?
  • Styles for Responding to Conflict
  • Considerations when choosing    
  • how to deal with conflict
  • How to Use Assertion Effectively
  • Methods of Conflict Resolution
  • How to Achieve a Win-Win Outcome

Negotiation Basics

  • Preparation 
  • Opening 
  • Bargaining 
  • Closing

Understanding Communication Barriers

  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place
  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place

Speaking Like a S.T.A.R.

  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Summary

Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions

Mastering the Art of Conversation

  • Level One: Discussing General Topics
  • Level Two: Sharing Ideas and Perspectives
  • Level Three: Sharing Personal Experiences
  • Our Top Networking Tips


  • Verbal and non-verbal listening skills
  • Techniques for effective listening
  • Reflective listening
  • Interpretive listening
  • Supportive listening
  • Probing listening
  • Evaluative listening


  • Build on the other person’s ideas
  • Avoid seeking to score points or make judgments
  • Seek opinions and ideas
  • Build on the other person’s experience


  • The importance of body language
  • Understanding what is not being said
  • Reading body language
  • Examples of body language
  • Using body language to influence others



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